Privacy Policy

1. Personal data we collect

• Name (if you provide it).
• Phone number (if you provide it).
• Email address (if you provide it).
• Request details (e.g., questions, appointment/booking request information).

We collect these data when you fill in and submit forms on the Site (including when you request contact/consultation and appointment requests).

2. How we use personal data

We use personal data to:

• process and respond to your form submissions;
• arrange communication regarding your request;
• operate and improve the Site (including security and troubleshooting);
• comply with applicable legal obligations.

3. Legal basis for processing (Ukraine)

We process personal data in accordance with Ukrainian data protection requirements. Depending on the situation, the legal basis may include processing necessary to fulfill your request and take steps at your request, or processing necessary to comply with legal obligations.

Relevant law: Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI.

4. Cookies and similar tracking technologies

We may use cookies or similar technologies to understand how the Site is used and to support analytics/advertising-related performance. Where required, we provide choice/consent mechanisms for such technologies in line with the framework for electronic communications and data protection in Ukraine.

Relevant law: Закон України «Про електронні комунікації» № 1089-IX від 16.12.2020.

5. Disclosure and sharing

We may share personal data with service providers who help us operate the Site and process form submissions (for example, hosting and technical support), strictly to the extent necessary to perform their services. We do not sell your personal data.

6. Data retention

We retain personal data for as long as needed to fulfill the purposes described in this policy, and then for the period required by applicable law or for legitimate business purposes (such as resolving disputes).

7. Your rights

You may have rights related to your personal data, including access, correction, deletion (where applicable), and other rights provided by Ukrainian law. You may also request information about processing and withdraw consent where consent is the legal basis.

Relevant law: Закон України «Про захист персональних даних» від 01.06.2010 № 2297-VI.

8. Consumer information and dispute/refund mechanisms

If your interaction involves services and/or conditions that may require consumer rights information, we provide the information necessary for exercising consumer rights, including mechanisms for addressing disputes related to service delivery and contract termination/refunds where applicable.

Relevant laws: Закон України «Про захист прав споживачів» від 10.06.2023 № 3153-IX, Закон України «Про захист прав споживачів» від 12.05.1991 № 1023-XII.

9. Advertising transparency (where applicable)

Where our marketing leads you to contact/booking or similar flows, we ensure advertising is identifiable and includes required advertiser/distributor information as required by Ukrainian law.

Relevant law: Закон України «Про рекламу» від 03.07.1996 № 270/96-ВР.